Frequently Asked Questions
Account & Access
How do I create an account?
An account is created automatically when you purchase your first course — no separate signup step. Enrollment opens with the All-Access subscription; join the waitlist (it locks the $59/yr founding rate) and we’ll email you the moment doors open.
How long do I have access to courses?
Once purchased, you have lifetime access to course materials. You can review content as often as needed.
Can I access courses on mobile devices?
Yes, all courses are mobile-responsive and can be accessed on smartphones and tablets.
Payments & Refunds
What payment methods do you accept?
We accept major credit and debit cards, processed securely by Stripe. If you’re an organization looking to train a team, get in touch via the contact page.
What is your refund policy?
We offer a 7-day money-back guarantee. If you’re not satisfied with a course, contact us within 7 days of purchase for a full refund.
How do I use a coupon code?
Enter your coupon code at checkout in the “Coupon Code” field and click “Apply”. The discount will be applied to your order total.
Courses & Content
Are courses accredited for continuing education?
Not yet. RustyMedic courses are not currently accredited for CE credit — accreditation is planned as the platform grows. What you get today is practical, evidence-informed training built by a working paramedic. Check individual course descriptions for current status.
Can I download course materials?
Yes, downloadable resources like checklists and reference guides are available within courses. Video content streams online only.
Contact Support
Need help? Email us at support@rustymedic.com
We read every message and typically respond within 48 hours.