Frequently Asked Questions
Account & Access
How do I create an account?
Click “Register” in the top menu or enroll in any course. You’ll be prompted to create your account with an email and password.
How long do I have access to courses?
Once purchased, you have lifetime access to course materials. You can review content as often as needed.
Can I access courses on mobile devices?
Yes, all courses are mobile-responsive and can be accessed on smartphones and tablets.
Payments & Refunds
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal. Organizations can request invoice billing.
What is your refund policy?
We offer a 7-day money-back guarantee. If you’re not satisfied with a course, contact us within 7 days of purchase for a full refund.
How do I use a coupon code?
Enter your coupon code at checkout in the “Coupon Code” field and click “Apply”. The discount will be applied to your order total.
Courses & Content
Are courses accredited for continuing education?
Continuing education credits are planned for future implementation after course validation. Check individual course descriptions for current status.
Can I download course materials?
Yes, downloadable resources like checklists and reference guides are available within courses. Video content streams online only.
Contact Support
Need help? Email us at support@rustymedic.com
Support hours: Monday-Friday, 9 AM – 5 PM EST
Response time: Within 24 business hours